Help Center
If you still need more information, please feel free to Contact Us
Verification
How long does it take to complete the identity verification process?

Under normal circumstances, this can be completed in 5 minutes.

Working hours for verification (Monday to Friday: 9 am to 6 pm)

Quick start
How can I pay EarthRemit for making remittance?

You can pay to us via bank transfer or e-wallet.

Remittance guide

1.Download and open our iOS or Android app

2.Enter amounts to be sent or received

3.Verify your identity. Please prepare ahead your personal and address information as well as identity documents.

4.Add information about the receiver.

5.Check your remittance order and then click “confirm” to complete.

Operation
Can I refund the balance of my wallet? Is there any handling charge?

There is a HK$200 handling charge for wallet balance withdrawal.

Note: * The balance of the reward is not refundable and is only for remittance purposes