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Quick start
Remittance guide

1.Download and open our iOS or Android app

2.Enter amounts to be sent or received

3.Verify your identity. Please prepare ahead your personal and address information as well as identity documents.

4.Add information about the receiver.

5.Check your remittance order and then click “confirm” to complete.

Which currencies can EarthRemit accept from me for remittance?

EarthRemit currently supports USD, HKD and CNY.

Remittance problem
How can I pay EarthRemit for making remittance?

You can pay to us via bank transfer or e-wallet.

How long does it take for my remittance to reach the designated account?

After receiving your remittance order, we shall at once confirm the details with you.

Afterwards, we shall process your orders and then the remittance shall reach the designated account in as quick as a few minutes. The time required depends on the payment method chosen. Payment made by wallet is usually instant while bank transfer takes longer time. When setting up your remittance order, you shall be told about the time required for different payment methods.

How is the fee determined?

It largely depends on the originating country. When setting up your remittance order, you shall be told about the fee involved.

From and to where can I send money?

Please refer to the "Rates and Services" page.

How to make payment to EarthRemit for remittance purpose?

Please deposit the required amount of money to our designated bank account from the account in your own name.

What is available balance?

After opening an account with us, we shall open a dedicated e-wallet for you. You can make bank transfer to your e-wallet for making remittance in future. This is a more convenient and quicker way for you to remit money.

Operation related
How will EarthRemit deal with my fund if my remittance order is unsuccessful?

We will deposit the fund to your e-wallet. You may either use it for remittance in future or request us to pay back this fund to your designated bank account.

validation problem
What kinds of information and documents do I need to prepare for making remittance?

The information required includes your personal information, identity document, residential address, etc.